For selected products we offer direct order through our fulfillment partner 11ecom. To order a product, browse to the product page and select BUY NOW.

If you see Shure Shop in the options, you can select ADD TO CART in order to buy the product directly.

If you PROCEED TO CHECKOUT you’ll be asked to provide contact and payment information. By pressing "Complete Payment" you place your order.

Unfortunately this is not currently possible.

We’re sorry you feel you’d like to return your product. You may return anything bought in our web shop and cancel the original sales contract as long as you do this within 30 days of the original purchase date and provide proof of purchase by including your receipt.  All we ask is that you let us know in writing that you would like to return the unwanted product (by post, fax or email). We do not need to know the reason for the return provided that you send back the product promptly within the 30-day limit and within a maximum of 14 days after notifying us in writing. Our returns address is:

 

Hallmark Consumer Services

Greenbank

Saxby Road

Melton Mowbray

Leicestershire, LE13 1FF

Tel.: +44 (0) 1664 485000

Fax: +44 (0) 1664 480275

Email: info@hallmarkconsumer.co.uk)

 

You will have to bear the direct cost of returning the goods.

 

Some goods, such as those which are sealed for delivery and have already been opened for use or test purposes, may not be suitable for return for health or hygienic reasons and are therefore excluded from our 30-day returns policy.

 

For example, the products of the SE series (all versions of SE215, SE315, SE425, SE535 and SE846) are excluded from return for hygienic reasons if the earmolds have been removed from their packaging.

 

For more details, please read our customer terms and conditions at:

www.shure.co.uk/meta/terms_conditions/b2c_shure_shop_terms.

 

Further details on how to return goods within the first 30 days of purchase can be found in paragraphs 3 and 4 of our general terms and conditions of sale: see https://shure-shop.eu/en/gtc.

The returned merchandise will be inspected when it arrives at the warehouse. When all is confirmed, we will transfer the amount payable back to your bank or giro account. If you paid by credit card, we will credit the amount. A potential shipping fee or other costs (in case anything is damaged or missing) will automatically be deducted from the refund. This process takes 3-5 days typically and no longer than 14 days.

We’re very sorry – this should not have happened, but don’t worry. We’ve got you covered!

Every Shure product comes with a 2-year warranty. Within this period – just inform us about the problem and we’ll find a solution!

If there’s something wrong with a product we’ll fix that at no cost for you!

Please let us know what exactly the problem with your product is. Together we’ll find the best solution for you.

The Shipment is executed by Parcelforce.

 

Your order is usually prepared for shipment on the same day. If you place your order before midday it is handed over to the carrier on the same day and typically delivered on the next day.

Shipping is free of charge for orders with a shopping cart value above £ 100. Otherwise shipping is £ 5.25.

When placing your order you can indicate whether the order should be delivered to your invoice address or any other address (e.g. your work address).

Please check your spam filter. If you cannot find an email from Shure, just get in touch with us!

If you have any questions about the status of your order, please feel free to contact us by e-mail or phone at any time (shure@11ecom.de, 00800 28974873).

If you still have not received your order 5 working days after the dispatch confirmation, please contact our Customer Service.